In recent months, Airbnb has moved beyond its core home-sharing business by adding independent hotels, car rentals, grocery delivery, and luggage storage, while rolling out AI review summaries and a voice-enabled chatbot aimed at improving user experience and resolving booking issues. This push toward becoming an “Amazon for services,” underpinned by new AI capabilities, signals an effort to deepen engagement across many everyday service categories, not just travel. We’ll now examine how...